Power Cuts

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A message from UK Power Networks

 Power cuts don’t happen very often but if the electricity network is damaged or develops a fault it’s our job to get your power back on. Our engineers will work around the clock 24/7 to restore your power as quickly and as safely as possible.

Some people still remember us as ‘the electricity board’. We own and maintain electricity cables and lines across London, the South East and East of England making sure that your lights stay on. Customers do not pay electricity bills to us. We can keep you updated during a power cut 24 hours a day:  

  •   -  Call 105 or 0800 31 63 105  
  •   -   Visit us on the web
  •    -  Text POWER and your postcode to 80876

To give you peace of mind, if you live in London, the East or South East of England, then being on our Priority Services Register will ensure you will receive extra support if you experience a power cut. You can receive extra support:                

  •  If you are of pensionable age              
  •  If you rely on medical equipment              
  •  If you have a disability                
  •  If you have children under five in your household                

 If you need extra support for a short time period (e.g. you are recovering from medical treatment)                 
*What help should I expect to get?*                

  • A priority number that you can call 24 hours a day
  • A dedicated team who will contact you to keep you updated during a power cut.
  • Tailored support if needed such as home visits, hot meals, advice and keeping your friends and relatives updated                

In certain scenarios we may also offer a free hotel overnight and transport to the hotel Click below to receive this free support

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You can also call us: 0800 169 9970